luckon Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions shall apply:

• "luckon," "we," "us," "our" — refers to the luckon online gaming platform, accessible at luckon.ws, operated under PAGCOR regulation for Filipino players.
• "User," "you," "your" — refers to any individual who accesses, registers on, or uses the luckon platform in any manner.
• "Account" — the registered user account created on luckon.ws, linked to a verified Philippine identity and payment method.
• "Platform" — the luckon website, mobile-optimized site, any associated applications, and all services offered therein, including casino games, sports betting, bingo, and live dealer tables.
• "Wager" or "Bet" — any real-money stake placed on a game or event outcome through the luckon Platform.
• "Balance" — the total real-money funds held in a User's luckon Account at any given time, denominated in Philippine Peso (PHP).
• "Bonus Funds" — any promotional credits, free spins, reload bonuses, or other non-cash incentives credited to a User's Account under a promotional offer.
• "PAGCOR" — the Philippine Amusement and Gaming Corporation, the national regulatory body governing all legal gambling activities in the Philippines.
• "KYC" — Know Your Customer; the identity verification process required before withdrawal processing or as triggered by account review procedures.
• "Prohibited Conduct" — any action by a User that violates these Terms, Philippine law, PAGCOR regulations, or the integrity of the luckon Platform.

2. Acceptance of Terms

These Terms & Conditions constitute a legally binding agreement between you and luckon. By completing account registration, making a deposit, or placing any wager on the luckon Platform, you unconditionally accept these Terms in their entirety, including all policies incorporated by reference — including the luckon Privacy Policy and Responsible Gaming Policy.

Your continued use of the Platform following any amendment to these Terms shall constitute your acceptance of such amended Terms. It is your responsibility to review these Terms periodically. luckon will notify registered Users of material changes via the email address associated with their Account, and will update the "Last Updated" date reflected at the top of this document.

If you are using the luckon Platform on behalf of another person, you warrant that you have the authority to bind that person to these Terms, and by doing so, you accept these Terms on their behalf. In practice, however, Account sharing is prohibited under Section 4 of these Terms.

3. Eligibility

To be eligible to register and maintain an Account on luckon, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age;
• You are a resident of the Philippines or are physically located within Philippine territory at the time of play;
• You are not subject to any self-exclusion order — whether self-imposed through the luckon Platform or imposed by PAGCOR or any other regulatory body;
• You are not a current employee, contractor, director, officer, or immediate family member of any employee of luckon or its affiliated companies;
• You are acting on your own behalf and not as an agent, nominee, or representative of any other person;
• The use of online gambling services is not prohibited by any law applicable to you personally;
• You have full legal capacity to enter into and be bound by this agreement under Philippine law.

luckon reserves the right to request documentary proof of eligibility at any time, including government-issued identification, proof of Philippine residency, and source-of-funds documentation. Failure to provide such documentation within a reasonable timeframe may result in Account suspension pending review.

4. Account Registration & Security

Each individual is permitted to register and maintain exactly one (1) Account on luckon. The creation of duplicate, secondary, or linked accounts — whether under the same identity, same device, same IP address, or same payment method — is strictly prohibited and constitutes Prohibited Conduct under Section 8.

When registering your Account, you agree to provide accurate, current, and complete information, including your legal full name as it appears on a valid Philippine government-issued ID, your date of birth, your current Philippine residential address, and a valid mobile number registered with a Philippine telecommunications provider (Globe, Smart, DITO, or equivalent).

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your password and any two-factor authentication (2FA) codes. luckon will never ask for your password via email, SMS, live chat, or any other channel. You agree to notify luckon immediately at [email protected] if you suspect unauthorized access to your Account.

5. Deposits & Withdrawals

All transactions on the luckon Platform are denominated in Philippine Peso (PHP). luckon accepts deposits via GCash, Maya, QR Ph, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, and 7-Eleven CLiQQ. Available deposit and withdrawal channels may be updated from time to time at luckon's discretion.

Deposits: Funds deposited into your luckon Account are available for wagering upon confirmed receipt by our payment processing systems. Minimum and maximum deposit amounts per transaction are displayed at the time of deposit and may vary by payment method. luckon does not charge a fee for standard deposits, though your payment provider may apply their own transaction charges.

Withdrawals: Withdrawal requests may only be made to payment accounts that are (a) registered in the Account holder's verified legal name and (b) have previously been used to deposit funds, or have been formally verified as belonging to the Account holder. luckon does not process withdrawals to third-party accounts under any circumstances.

Processing Times: luckon aims to process withdrawal requests within one (1) to three (3) business days following completion of any applicable KYC verification. Actual receipt times depend on the payment provider. luckon is not responsible for delays caused by payment provider processing times, bank clearance windows, or national holidays.

Minimum Withdrawal: The minimum withdrawal amount is PHP 500 per transaction unless otherwise stated on the withdrawal page. Requests below this threshold will not be processed.

luckon reserves the right to delay, withhold, or reverse a withdrawal where there is a reasonable suspicion of fraudulent activity, breach of these Terms, ongoing KYC review, or where required by PAGCOR or applicable Philippine law including Anti-Money Laundering Act (AMLA) obligations.

6. Bonuses & Promotions

luckon offers various promotional incentives to new and existing users, including but not limited to welcome bonuses, reload bonuses, free spins, cashback offers, referral rewards, and seasonal promotions. All bonuses and promotions are subject to the specific terms published alongside each offer, which form part of these Terms by reference.

Wagering Requirements: Unless explicitly stated otherwise in the specific promotion terms, all Bonus Funds are subject to a wagering requirement before they or any associated winnings may be withdrawn. The applicable wagering multiplier, eligible games, time limits, and maximum bet-per-spin or per-hand restrictions will be stated in the individual promotion terms.

• Bonus Funds and Real Money Funds are kept in separate balances. Real Money Funds are used first in wagers unless otherwise specified.
• Games may contribute differently toward wagering requirements — for example, live dealer tables may contribute at a lower percentage than slot games.
• Attempting to withdraw Bonus Funds or bonus-derived winnings before meeting wagering requirements will result in forfeiture of the entire bonus balance.
• luckon reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice in cases of abuse, technical error, or regulatory direction.
• Bonuses are intended for personal entertainment only. Any use of bonuses in combination with betting strategies designed to guarantee withdrawal of bonus funds without genuine play risk may be classified as bonus abuse and result in account review.

7. Gameplay Rules

Each game available on the luckon Platform — including online slots, live dealer games, bingo, sports betting, and specialty games — is governed by its own specific game rules displayed within the game interface. In the event of a conflict between game-specific rules and these Terms, these Terms shall prevail except where the game-specific rules are more restrictive, in which case the more restrictive provision shall apply.

Game Integrity: All Random Number Generator (RNG)-based games offered on luckon are independently tested and certified for fairness by recognized third-party testing laboratories. Return-to-Player (RTP) percentages are disclosed for all slot games. Live dealer game outcomes are determined by physical means — real cards, real wheels, real dice — under camera surveillance.

Disconnection Policy: In the event of a technical disconnection during an active game round, luckon's servers will complete the round according to pre-programmed rules and the result will stand. luckon is not liable for losses arising from internet connectivity failures on the player's side. In the event of a server-side failure that prevents a round from completing, the wager will be refunded to the player's Balance.

Void Bets: luckon reserves the right to void any wager that was placed due to a manifest error — including obvious pricing errors, software glitches, or human error — regardless of whether the wager has been accepted and settled. Where a wager is voided, the original stake will be returned to the player's Balance.

8. Prohibited Conduct

The following actions constitute Prohibited Conduct and may result in immediate Account suspension, permanent termination, forfeiture of balances, and/or reporting to PAGCOR and relevant Philippine law enforcement authorities:

• Registering more than one Account, whether under your own identity or any other identity;
• Providing false, incomplete, or fraudulent information during registration or KYC verification;
• Using the Platform if you are under 21 years of age;
• Accessing the Platform while subject to a self-exclusion order or PAGCOR exclusion directive;
• Using software, bots, scripts, or automated tools to interact with the Platform in a manner not intended for human users;
• Colluding with other players to manipulate game outcomes, including in live dealer poker or baccarat tables;
• Engaging in any form of money laundering, structuring of transactions, or use of the Platform for any purpose contrary to the Anti-Money Laundering Act of the Philippines;
• Exploiting software bugs or game vulnerabilities for financial gain — any winnings obtained through exploitation of errors must be reported and will be forfeit;
• Engaging in bonus abuse, including creating multiple accounts to claim the same promotion, or systematically hedging bonus wagers to guarantee withdrawal;
• Harassing, threatening, or using offensive language toward luckon staff or other players via any communication channel;
• Attempting to reverse-engineer, decompile, or copy any part of the luckon Platform or its games.

9. Intellectual Property

All content on the luckon Platform — including but not limited to software, source code, game content, graphics, logos, trademarks, trade names, icons, text, audio, video, and user interface design — is the property of luckon or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the luckon Platform solely for your personal, non-commercial gaming entertainment purposes. This license does not include the right to reproduce, redistribute, sell, publicly display, or create derivative works from any Platform content without the prior written consent of luckon.

The luckon name, logo, and brand identity are trademarks of the luckon Platform operator. Unauthorized use of luckon trademarks in any form — including in domain names, social media handles, or promotional materials — is strictly prohibited and may result in legal action.

10. Privacy & Data Protection

luckon collects, processes, stores, and shares your personal data in accordance with the luckon Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the data practices described in the Privacy Policy, including the collection of identity documents for KYC purposes, transaction data for AMLA compliance, and usage data for platform improvement.

luckon processes personal data in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and the regulations of the National Privacy Commission (NPC). Your personal data will not be sold to third parties for marketing purposes. It may be shared with PAGCOR, Philippine law enforcement agencies, or financial intelligence units where required by law.

For full details on your data rights — including your right to access, correct, and request deletion of your personal data — please review the luckon Privacy Policy.

11. Responsible Gaming

luckon is committed to promoting safe and responsible gaming practices among all users. We recognize that gambling can become harmful and we provide a suite of tools to help you stay in control of your gaming activity.

Available responsible gaming tools include:

• Deposit Limits — set daily, weekly, or monthly maximum deposit amounts directly from Account Settings;
• Session Time Limits — configure automatic session reminders and time-out alerts;
• Cooling-Off Periods — temporarily suspend your account for 24 hours, 7 days, or 30 days without permanently closing it;
• Self-Exclusion — permanently exclude yourself from the luckon Platform; once applied, self-exclusion cannot be reversed for a minimum period of six (6) months;
• Reality Checks — on-screen reminders of time spent and net gaming activity during a session.

If you believe you or someone you know may have a gambling problem, we encourage you to seek support. You may also contact PAGCOR's responsible gaming programs for additional resources and assistance. luckon cooperates fully with PAGCOR's player protection directives, including PAGCOR's Exclusion Registry.

By using luckon you confirm that you are gambling with funds you can afford to lose, and that gambling is a form of entertainment rather than a source of income. For more details on our responsible gaming commitment, please visit the luckon Responsible Gaming page.

12. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, luckon, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, or loss of goodwill — arising out of or in connection with your use of the Platform.

luckon's total aggregate liability to any User for any cause of action arising out of or relating to these Terms or the Platform shall not exceed the total amount of real-money funds held in that User's Account at the time the claim arose.

The Platform is provided on an "as is" and "as available" basis. luckon does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. Scheduled maintenance will be communicated in advance where practicable.

Nothing in this Section shall limit luckon's liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under Philippine law.

13. Account Suspension & Termination

luckon reserves the right to suspend, restrict, or permanently terminate any Account at its sole discretion, with or without prior notice, where it has reasonable grounds to believe that:

• The Account holder has engaged in Prohibited Conduct as defined in Section 8;
• The Account holder has provided false information during registration or KYC;
• The Account is being used for money laundering or other financial crimes;
• The Account holder has initiated a chargeback, payment reversal, or dispute in bad faith;
• PAGCOR or a relevant Philippine authority has directed suspension or closure of the Account;
• Continued operation of the Account poses a regulatory, legal, or reputational risk to luckon.

Upon termination for cause, any real-money Balance remaining in the Account may be withheld pending investigation. Where investigation concludes that no wrongdoing occurred, net real-money funds (excluding Bonus Funds) will be returned to the verified Account holder via their registered payment method. Bonus Funds are non-refundable upon termination.

Users who wish to voluntarily close their Account may do so by contacting the luckon support team at [email protected]. Voluntary closure requests will be processed within five (5) business days, and any remaining real-money Balance will be returned to the Account holder's verified payment method.

14. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Informal Resolution: In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Platform, you agree to first contact luckon at [email protected] and make a genuine effort to resolve the dispute informally. luckon will acknowledge your complaint within two (2) business days and endeavor to reach a resolution within fifteen (15) business days.

Regulatory Escalation: If a dispute is not resolved informally and relates to regulated gaming activity, you may escalate the matter to PAGCOR through its official complaint process. luckon fully cooperates with all PAGCOR dispute resolution procedures.

Jurisdiction: For any dispute not resolved through the above processes, the parties agree to submit to the exclusive jurisdiction of the competent courts of the City of Manila, Philippines.

15. Amendments to These Terms

luckon reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — meaning they significantly affect your rights or obligations as a User — luckon will provide at least seven (7) days' advance notice via email to the address registered on your Account and via a notice posted on the Platform.

For non-material amendments — such as corrections of typographical errors, clarifications, or changes required by PAGCOR or Philippine law on short notice — updates may take effect immediately upon publication. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision.

Your continued use of the luckon Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with an amendment, you must stop using the Platform and may request voluntary Account closure as described in Section 13.

16. Contact Us

For questions, complaints, or requests relating to these Terms & Conditions, please contact the luckon support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the luckon Platform
• Response Time: We aim to respond to all email inquiries within two (2) Philippine business days.

For regulatory matters, PAGCOR may be contacted through its official channels. luckon's PAGCOR license details are available on the About Us page.